Terms and Conditions

Additional fees apply to all orders not using our Terms of Trade.

1. Art

  • Artwork to be sent in Vector PDF or EPS format only.
  • Artwork to be sent to size of film required and separated into individual colours. An art fee is applied to any files requiring adjustments. ( See fees schedule)
  • All artwork is required to have an attached jpeg or PDF file detailing print areas and colour separation. (See attached pdf file).
  • Redrawing from a scan is available at extra cost.

2. Purchase Orders

We schedule jobs once the whole order is received. Please allow 5 -10 working days for dispatch from the time your last item is checked off.

Purchase orders must contain the following details;

  • Order #
  • Attached Vector PDF or EPS file of artwork accompanied with your original purchase order.
  • PMS print colours and positions.
  • Product style and colour.
  • Art reference sheet with product template, print positioning, colour separation
    and print size.

3. Dispatch

  • All goods are freight forward on Couriers Please to your workplace.
    Please make alternative arrangements in advance with your courier company
    if you wish to dispatch otherwise.
  • If you require us to dispatch directly to the client we do so using freight
    forward via Couriers Please. Please provide us with sufficient delivery
    dockets for all boxes. We dispatch in the same boxes as provided on delivery,
    if you require blank boxes for dispatching please provide these in advance.
  • If you require us to strip labels or paint over details on boxes provided
    we charge a handling fee of $10.00 per order.
  • Where alternative transport is used, we will contact you upon completion
    of the order. We do not organise or pay for alternative transportation.
  • Please ensure alternative transportation is organized within our factory
    times. We charge a rate of $30.00 per every hour we wait outside our
    factory hours.
  • Freight Insurance is at your own risk.

4. Packing & Handling

All bags are delivered in boxes containing the quanties of 200 - 250 items. Please contact us for the latest details
on sizing and weights.

5. Approvals

  • All approvals and adjustments made to orders are to be done via email, we will not accept a verbal approval or adjustment. All art approvals require a signed copy of the faxed or emailed art reference to be returned to us. We will not accept a separate email with a written approval, we must have your signature on the original art approval.
  • Please check all art references carefully, we will not be held responsible for any printing errors, what you sign off on the art reference sheet is what we use as our printing guide, not what is on your P.O. Please check very carefully! Full printing charges apply for incorrectly printed stock if they are as specified on a signed art reference.

6. Pre Production Samples

  • We do not print samples free of charge. A free preproduction sample is provided if requested but we must commence printing on this order within a 24 hr period of us printing the sample or a fee will be charged. (See fee schedule)

7. General Conditions

  • All prices are + 10% GST
  • PMS colours are a guideline for printing. We can not guarantee exact
    matches. If you require an exact match we suggest a preproduction sample.
    (see section 6a)
  • All fees incured for charges made after commencement of printing is
    your responsibility.
  • We provide a service with an acceptable spoils rate of 5%. Orders
    are only charge for the qty of prints dispatched.

8. Return of goods

  • We do not accept the return of goods unless approved by us prior to return. We do not refund charges or reprint orders unless we are fully responsible for printing spoils. We have an acceptable spoils rate of 5% per job. See section 7c and 5b and 4e.
  • We do not accept freight forward for the return of stock unless approved prior to delivery.

9. Credit

  • All new clientele are required to pay 50% of the total invoice prior to printing and the balance prior to delivery for the first 5 orders. The following 5 orders are C.O.D and all other orders are 14 days from invoice.
  • All overdue invoices incur a 6% surcharge per 30 days on overdue fees. All fees and charges accumulated in the process of retrieving overdue accounts will be charged to you with an additional 5% administration fee on the total of those costs. We do not tolerate overdue accounts and debt collectors are contracted to retrieve funds and these costs are forwarded to you.

10. Order process

  • Orders are dispatched within 5-10 working days from receiving the complete order.
  • A complete order is an order that has:
    1. Purchase order
    2. Art in correct format (See section 1 & 2 )
    3. Signed Art reference sheet
    4. Stock
  • Your order is not scheduled for printing until we have received your complete order.

    Example: You email us a purchase order on 07/01/2008, then the art is emailed on 10/01/2008, we return the art reference for approval, this is returned signed on the 14/01/2008. Stock is received on the 15/01/2008.
    Complete order received on 15/01/2008, this order is scheduled on the 15/01/2008 and will be dispatched within 5 - 10 working days.

Please ensure you calculate your required dates from the time we receive your complete order, not from the time you email us a purchase order.